Reference desk: help

Answers about launching, pricing, badges, VAT and your account. Can't find it? Use the help button on any page to ask our assistant or send a request to our team.

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Developers

• Access our data via API or MCP

  Developers and AI assistants can query listings through a REST API or connect over MCP with OAuth or API credentials.

Badges and links

• How badges and links work on your listing

  What the badge does, when your link is followed, and how we check it stays in place.

Community

• How does the billboard ranking work?

  The billboard is a paid leaderboard separate from community votes. Contribute in US dollars to appear on it.

• How do the leaderboards and Launch of the Week work?

  Three ranking boards show community votes, paid placements, and domain ratings. Weekly vote leaders earn badges.

• How do votes work on Business Listing Info?

  Votes require a confirmed account, one per listing, and are never for sale. Limits and checks protect the count.

• Community reviews, comments and influence at a glance

  Who can review, how replies and reports work, how to follow and share, and how influence is earned.

Your account

• How do I claim and verify my listing?

  Take ownership of your company's listing and receive the Verified badge by proving you control its domain.

• How do I change my listing details?

  Edit any field in your listing; changes appear instantly when you save. Your edits are final unless you ask us to restore them.

• Update or stop your emails, change your sign-in address, or leave

  Stop notice emails, change your sign-in email, download your data and close your account yourself.

• How do I manage my notification settings?

  Set up email, Telegram or Slack alerts at your preferred frequency, with optional quiet hours for chat.

• What goes in your founder profile?

  Complete your founder profile to make your free listing go live. Paid launches and upgrades are not held.

• What can you do in your account?

  Your account has separate pages for listings, founder details, billing, notifications and more.

• Upload and manage your logo and screenshot

  Add, swap or remove your logo, and control the homepage screenshot shown on your listing.

• How updates work across your company listings

  When your company is listed on multiple sites, one update to shared facts refreshes them all; descriptions are rewritten in each site's voice.

Pricing and payments

• Multi-site bundle or done-for-you listing?

  Two paths to list on other launch sites: self-serve bundle or hands-off done-for-you service.

• What is the Editorial founder feature?

  A paid article about you as founder, written from your story and facts, edited and published on our site.

• Can I get a refund?

  How refunds work on Business Listing Info, what happens when a listing is taken down, and your statutory rights.

• What is a Featured profile?

  How to buy a Featured profile spot, how long it runs, and what it does not affect.

• What do Business Listing Info products cost?

  Pricing for profiles, features, reviews and sponsorships, plus payment methods and VAT handling.

• Where is VAT added to my invoice?

  How VAT is calculated for your location, how to enter your VAT number, and where to find your invoices.

• How does the Product review work?

  The Product review is a paid long-form assessment of your product, written from your public pages and published on its own page at /launch/<listing>/product-review.

• Where do I enter a promo code or use a gift?

  How to apply codes in your cart, claim gifts from our team, and what each type of discount covers.

• How do sponsorships work on Business Listing Info?

  Three sponsorship options place your company in prominent spots. Slots fill one at a time; you see your exact dates before paying.

Launching

• How do I add extra categories to my listing?

  Your main category is included free. Additional categories are available as a paid add-on to expand your visibility.

• Free listing or paid launch?

  What you get with each option, side by side.

• How to relaunch a listing and keep votes

  Relaunch the same product in a later week. Your votes stay on file and carry forward to the new launch date.

• How do I move my launch to a different week?

  Shift a booked launch to another week before it goes live. Paid launches move freely; free listings move later only.

• What sections on my profile are locked?

  Free listings show four sections as locked. Paid launches open them all. Here's what's on file and what appears when you upgrade.

• How a free listing becomes a full launch

  One upgrade, one price: what it opens, what it removes and the steps to buy it.

Using the site

• What does the domain age checker show?

  The free domain age checker reveals registration details from public records, updated weekly on each listing's Domain info box.

Getting help

• How do I contact support or get help?

  Use the help button to search articles or message our team. Our AI assistant can review your account details during office hours.

Getting started

• How do I get my product live on Business Listing Info?

  Submit your website, complete your profile, choose a plan and verify your founder details to launch.

• How do I browse launches on this site?

  Visit launches by week, category, founder, location, search or newsletter—here's where to find each.

General

• Adding a monthly revenue figure to your listing

  How to report your company's revenue for a month, where it appears and how it is labelled.

• How do I write a founder story for my product?

  The founder story editor, the rules before publishing, and the pages where a story appears.

• Which video links can I use?

  One video per listing: which links work, where to set it, and how it plays.

Still stuck? Contact us. Our team works Mon-Fri 08:00-20:00 UTC and answers every request by email.