How do I contact support or get help?
Use the help button to search articles or message our team. Our AI assistant can review your account details during office hours.
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Finding answers fast
Every page has a help button that lets you search these articles, chat with our AI assistant, or lodge a request with our team. The assistant understands your account context—your listings, orders, invoices, claims and notices—so it can clarify what's happening on your profile. It reads only; it cannot alter settings or access sensitive information like passwords or payment details.
Speaking with our team
Submit a request via the help button or visit /contact to reach us by email. You will receive a ticket reference and we will respond during Mon-Fri 08:00-20:00 UTC. Reply directly to any email from us to add further information. For direct contact, write to launch@zinndigital.com.
Who you're talking to
This site is run by Zinn Digital® Ltd, registered in the United Kingdom.
Questions people ask
- Can the assistant change my account or ask for my password?
- No. The assistant only reads your account to help explain what you see. It cannot make changes and will never request passwords or card details.
- How do I get a response from the team?
- Send a request through the help button or /contact. We reply by email with a ticket reference during our office hours (Mon-Fri 08:00-20:00 UTC). Reply to that email with any follow-up.
- What information can the assistant access?
- When you are signed in, the assistant can see your listings, orders, invoices, claims and notices to answer questions about your account status.