Business profile · Field service & trades
CallBack
Automatic text-back service for missed calls on your business number
CallBack automatically texts missed callers within seconds, helping UK tradespeople recover enquiries and win more jobs.
About

CallBack is a missed call text-back service designed for UK tradespeople. When you miss a call on your business number, the unanswered call is automatically forwarded to CallBack's service, which sends an automatic text message to the caller within seconds. The caller receives your custom message letting them know you will call them back, and can reply with job details through a two-way conversation in your dashboard.
You keep your existing business number, and customers continue calling the same number they already know. The service works through conditional call forwarding, which routes only unanswered calls to CallBack's system. No setup fee is charged, and there is no long-term contract.
Features at a glance
- Automatic text sent within seconds of unanswered call
- Keep existing advertised business number
- Two-way customer replies and conversation tracking
- Lead-tracking dashboard
- Custom business message for each customer
- Business hours and holiday message settings
- Conditional call forwarding setup guidance
- 7-day free trial with no card required
Pricing
Pricing model: Freemium
CallBack £19/month or CallBack Plus £29/month after 7-day free trial. Up to 50 missed-call text-backs per month with CallBack; up to 200 with CallBack Plus. Optional assisted setup £29 one-off. The Trade Toolkit bundle (CallBack, ProfitQuote, LatePay Starter) £49/month.
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Quick answers
- What does CallBack do when I miss a call?
- When you cannot answer, the missed call is forwarded to your CallBack service number. Your saved text message is then sent automatically, letting the caller know you will get back to them.
- Do I need to change my business number?
- No. Customers keep calling the same mobile number you already advertise. Only unanswered calls are forwarded to CallBack.
- How quickly is the text sent?
- Usually within seconds of the unanswered call reaching CallBack. Timing can occasionally vary between mobile networks.
- Is there a contract?
- No. CallBack runs month to month, with no long-term contract. You can cancel whenever you like from your account.
- Is setup complicated?
- Setup requires conditional call forwarding, and the exact steps can differ by mobile network and phone. The site provides network-specific guidance and a test call. Assisted setup is available for £29 if you would prefer help.
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