Business profile · Consultants & advisors
The Support Queen
The Support Queen at a glance: contacts, scope and working model on file
At a glance: The Support Queen is a consultancy run by Nia Lock, a business consultant and developer. Category on file: Consultants & advisors. Country: Spain (ES). Nia works remotely from Madrid. Services on file: SEO, Google Ads, custom website design and development, customer support systems, AI integrations, knowledge bases, and crisis management. Custom apps, platforms and automation are also listed. Working model, as confirmed in the source: a client can keep the advice and carry it out, or have the work done for them. Nia's developer background means recommendations get built. The stated focus is structural fixes, not tone-only advice. Clients include online and physical businesses worldwide. Pricing and founding date: not yet on file.
About
Think of The Support Queen as Nia Lock's own advisory practice. Nia is both a business consultant and a developer, and her areas are SEO, Google Ads, bespoke website design and development, customer support systems, AI integrations, knowledge bases and crisis management.
You get a choice in how it works: take her recommendations and carry them out yourself, or hand the tasks over so she does them for you. She is based in Madrid and serves online and physical businesses around the world, all done remotely.
Features at a glance
- Search engine optimisation for steady organic growth
- Paid search campaigns run through Google Ads
- Websites designed and built to your needs
- Ticketing tools for handling customer support requests
- Artificial intelligence woven into your support setup
- Help libraries so customers can find answers themselves
- Handling of crises and disputes with customers
- Tailor-made software, platforms and workflow automation
Pricing
Pricing model: Paid
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Quick answers
- What's the scope of your work?
- Everything that faces your customers: SEO, Google Ads, website design and development, bespoke apps, support systems, AI integrations, knowledge bases and crisis management.
- Is your role advice only, or do you also do the building?
- Both. Nia can create the dashboards, workflows, help centres and integrations that she suggests.
- Is customer support powered by AI something you cover?
- Yes. AI live chat and AI ticketing deal with everyday questions, then pass tricky or sensitive cases over to a person.
- What happens during a consultation?
- You talk through the places where support is painful and what a good outcome looks like, and come away with practical ideas. Any implementation can be scoped together afterwards.
- Which types of business do you take on?
- Online and physical alike. That ranges from a small company overwhelmed by support, to a salon or gym wanting its own custom billing or customer-retention app, through to large, established names — I've worked on everything from PBN.LTD (a major hosting company) to SEO for Vivastreet. I'm based in Madrid and work with clients worldwide, remotely.
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